Legal information
Terms and conditions of sale
Terms and conditions of sale and house rules of Gîte des Tropes — last updated: 21 October 2026. This English translation is provided for information only; the French version prevails.
Preliminary article — Purpose
1. Payment for your stay
1.1 Accepted payment methods
Only payments by bank cheque (made payable to Gîte des Tropes) or bank transfer are accepted. Bank details are given in the rental contract.
1.2 Payment terms
For every booking, a deposit of 30% of the total amount is required on the day of booking; it is cashed. Once the deposit is received, you will receive a confirmation email summarising the practical details of your stay. A booking is only effective once confirmed by our team and the deposit has been paid. The balance is due 60 days before your arrival. Please note: your booking option may be released if the deposit or balance is paid late. Any booking with no defined length must be paid at least 15 days in advance.
1.3 Security deposit
A security deposit of €3,000 is required for exclusive hire (by cheque, handed over when the keys are collected). Part of it may be withheld in the event of damage anywhere on the site, or if the gîte is returned dirty (€40 per hour of cleaning carried out by us). The deposit, or the remaining balance, is cancelled or destroyed (cheque) within 3 days of departure.
1.4 Documents required
To finalise your booking, please provide: proof of identity and a certificate of holiday-rental liability insurance (to be requested from your insurer).
2. Prices
2.1 Prices
Prices are shown in euros, including VAT at the current rate. Any change in the taxes applicable to your stay at the invoicing date may be passed on in the price.
2.2 Additional services
Our prices do not include:
- the tourist tax, collected by the gîte and then paid over to the relevant authorities (€0.66 per adult per night, payable on arrival);
- electricity beyond a daily allowance of 400 kWh included: any excess is charged at €0.25 per kWh, 48 hours after the end of the stay, once the meter readings are available. This amount may be deducted from the security deposit if it is not paid within 7 days of the stay.
2.3 Included services
- Bed linen is provided free of charge; one large towel per person.
- 24 hours of cleaning are included (gîtes and hall); any additional hour is charged at €40.
- Any cleaning relating to the collection of cigarette butts, confetti, small elastic bands or other small items of litter resulting from a failure to respect the premises is charged at €40 per hour.
2.4 Preparing for your stay
For special requests (baby cot, high chair, etc.), please notify us at least 24 hours in advance by text message or email. In the event of late arrival or last-minute cancellation of your arrival, you must inform us. Keys are handed over to you on arrival or are accessible in a key box. Arrival and departure information is sent to you on the morning of arrival. Keys are returned at the check-out inspection, which is set at least 24 hours in advance.
3. Cleanliness and cleaning
Waste
Household waste (accommodation and main hall) must be bagged and placed in the large black container. Plastic bottles, cardboard, tin cans and other recyclable waste go directly into the yellow containers, without a bag. Glass must be deposited in the container located in the car park near the Carnuta museum, in the village centre.
Crockery and kitchenware
The crockery and kitchenware provided must be washed, dried and put away in the cupboards. Time spent re-washing it is charged at €40 per hour.
Furniture
Tables and chairs must be cleared, cleaned and stored in the hall; additional tables and chairs must be put back in the cupboard provided for that purpose. The furniture of the hall and of the gîtes must not be used outdoors.
Cleanliness on departure
- Gîtes : beds stripped, bed linen left on one side of the living room table and towels on the other; bathrooms and refrigerators cleaned.
- Main hall : the parquet floor must not be washed, it is to be vacuumed or swept; furniture put back in place. If the fireplace has been used, wait for it to cool and then remove the ashes (a metal bucket is provided).
- Kitchen : refrigerators emptied and cleaned, dishes washed and put away, cooker and ovens cleaned, worktops, table and coffee makers clean.
- Hall toilets and washrooms cleaned.
- Sauna, swimming pool and outdoor areas left as they were on arrival.
A vacuum cleaner is available in the electrical room. Please report any breakage or damage before your departure, in order to avoid a full or partial deduction from the deposit.
4. Capacity
The maximum number of people per accommodation unit must not be exceeded, for safety and insurance reasons. The total capacity is 48 beds; the maximum capacity of the hall is 80 people.
5. Rentals
Some photos are not contractual; for further details, please contact us by email.
- Rentals are for a minimum of two nights.
- Arrival from 5 pm, departure before 5 pm.
- Rentals are in the name of the booking holder only: they may be neither transferred nor sublet.
The gîte reserves the right to withhold all or part of the deposit in the event of damage to the accommodation, its contents or equipment, or if cleaning has not been carried out on departure:
- the value of any missing items;
- €40 per hour of cleaning carried out by us;
- the cost of repairs in the event of damage;
- damage exceeding the amount of the deposit remains the responsibility of the client.
During your stay, we may need to show the site to other clients: you agree to at least one visit, even in the case of exclusive hire of the whole venue.
6. Delayed arrivals, early departures
Without a written message from the client stating that they have had to postpone their arrival, the accommodation becomes available again 12 hours after the arrival time stated in the contract, and full payment remains due. No reduction is granted in the event of delayed arrival or early departure. In the event of arrival after 7 pm, please notify us so that you can receive the access codes.
7. Promotions, last-minute sales
Prices may vary from one client to another for equivalent services. No refund of the difference may be claimed. Discounts cannot be combined with promotions.
8. Cancellation
By the gîte, before your arrival
In the event of force majeure, the management may cancel the stay for safety reasons. All sums paid will then be refunded to you in full, without any further compensation.
By you, before your arrival
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specified date. No refund is made by the establishment, whatever the reason, and the full amount stated in the contract remains due no later than 60 days before the stay. We advise you to take out cancellation insurance with an insurer of your choice.
9. Minors
Minors not accompanied by their parents are not accepted, except under certain conditions (parental authorisation).
10. Pets
Only one pet is permitted per booking, under your responsibility and kept on a lead. Access to children's play areas and to the swimming pool is prohibited for pets. Rate: €5 per day. Dogs of the 1st and 2nd categories are prohibited. An up-to-date health record must be presented on arrival. Picking up droppings is compulsory.
11. Valuables
The gîte is not liable in the event of theft (there is no safe).
12. House rules
Compliance with the rules is mandatory, on pain of termination of the contract and exclusion from the gîte. Respect for the peace and quiet of other clients and of the neighbourhood is mandatory.
13. Safety
To protect the environment and the safety of everyone, it is strictly forbidden to have barbecues or light fires on the site and near the forest: campfires, braziers, charcoal grills, etc. Any breach may result in the penalties provided for by prefectural order. Fires are prohibited in the fireplaces of the accommodation; only the fireplace of the main hall may be used.
Smoking is prohibited inside the buildings. Ashtrays are available outside; they must be emptied before departure and cigarette butts picked up. During the stay, all signage and posted safety instructions must be complied with.
14. Swimming pool
The swimming pool is strictly reserved for residents of Les Tropes. The pool is not supervised : swimming is at the sole risk and responsibility of adult residents, and the management accepts no liability in the event of an accident. Minors must be accompanied by an adult at all times; children remain the responsibility of their parents, even if they can swim. Everyone must close the safety gate after each passage. Particular care is requested around the pond.
- No diving (maximum depth 1.60 m); do not run around the pool.
- Showering before swimming and swimwear are compulsory; no swimming with an open wound or a skin infection.
- No glass, fragile objects, food or drink at the poolside.
- Opening hours: 10 am to 8 pm. No swimming in the event of a storm or dangerous weather.
- Animals are prohibited within the swimming pool enclosure.
- The pool cover must be closed when the pool is not in use.
15. Play areas
The play equipment must be used under the compulsory supervision of an adult, in compliance with the ages indicated: swing 2–8 years (maximum 2 children), slide 2–6 years (1 child), roundabout 3–10 years (4 children). Trampoline: one child at a time, prohibited for children under 6. The owner cannot be held liable for any incident if these conditions are not complied with.
16. Noise nuisance
The regulations limit the noise emergence to 5 dB(A) during the day (7 am – 10 pm) and 3 dB(A) at night (10 pm – 7 am). It is therefore strictly forbidden to play music outdoors after 10 pm, and setting up a DJ outdoors is prohibited.
17. Description of services
The general information and photos on the website are provided for guidance only and may change during the season. The gîte guarantees that they are neither misleading nor false.
18. Complaints
Any complaint relating to a stay must be sent by registered letter with acknowledgement of receipt or by email to lestropes72@gmail.com within 15 days of the stay.